FAQ
1 – WHAT IS IPTV? Internet Protocol Television (IPTV)
uses Internet technology to send television programming to your TV. IPTV uses a broadband Internet connection for top international programming directly to your home without a satellite dish. Just connect your receiver to your IPTV Internet from the house and on your TV, then sit back and enjoy.
2 – WHAT IS THE DIFFERENCE BETWEEN TRADITIONAL AND SATELLITE IPTV PROGRAMMING?
Traditional satellite dish requires the customer to install a dish on their whereabouts. IPTV offers a unique solution for customers who are unable to satellite programming (due to no sight of the satellite or apartment with its limitations). IPTV provides higher quality and is cheaper than traditional satellite service.
3 – WHAT DO I NEED TO LOOK FOR TV?
To install and use the IPTV, you need the following: a High-speed Internet connection (recommended or higher) and at least 100.0 Mbps dedicated. A functioning Smart TV. The recipient of the IPTV us.
4- HOW DO I CHECK MY INTERNET SPEED & QUALITY?
Please use the speed test server below to test your internet connection, Do this a few times throughout the day. This will give you a good idea of the overall internet speed available to you. A stable 100.0 Mbps dedicated is the minimum requirement.
http://www.speedtest.net/ and on your devices Speed TEST WIFI ANALYZER app for devices
5 – CAN I USE THE IPTV AS I LIVE IN AN APARTMENT?
Yes, IPTV is perfect for people who live in an apartment! IPTV works well everywhere with high-speed internet, including apartment buildings or high-rise buildings, or as a satellite TV dish cannot be installed at your home. Often traveling? Take the IPTV, and watch your favorite programs on the go or at the temporary destination.
6- CAN I BUY THE IPTV IF I DO NOT COME INTO CONSIDERATION FOR SATELLITE SERVICE?
Yes, you can buy and use IPTV if you do not qualify for a satellite TV service. Since IPTV delivers international programming to your TV via the Internet, no satellite dish is required. Moreover, To qualify, you need a high-speed internet connection of at least 100.0 Mbps or higher dedicated.
7- WHY I CAN’T ACCESS MY ACCOUNT?
First, please check your network connection, reboot your router and device, and then try again.
Secondly, if your network connection is no problem, please check whether your account is used on other devices. as you can view from more than 1 device at the same time.
8- I AM NOT IN OR FROM USA/CAN OR THE UK. CAN I STILL SUBSCRIBE?
Yes. Our service is available worldwide to everyone.
9- CAN I USE MY SUBSCRIPTION ON MULTIPLE DEVICES?
Please pay attention that 1 subscription can be used on one device at a time but you can purchase multiple subscriptions package for other devices.
10- WHAT PAYMENT METHODS ARE AVAILABLE?
Pay with your Debit/Credit Card through a secured payment gate with automatic currency conversion and no hidden fees. see our payment options: https://www.caribroadtv.live/choose
11- DOES MY SUBSCRIPTION START TO BE ACTIVE RIGHT AFTER I MAKE A PAYMENT?
Subscriptions start to be active from the moment you will receive your activation credentials in your e-mail.
Example:
David subscribed for 3 Months on February 1st at 11:55 PM and activation credentials were received on February 2nd at 00:10 AM. David's subscription is starting to be active from February 2nd, 00:10 AM for the next 3 months.
12- HOW TO CHECK MY DEVICE?
– Check if you entered your activation details correctly.
– Check your network connection, reboot your router and device, and then try again.
– If you have a PC/Laptop, etc. connected to the same internet network check if you are not overloading your network with downloading or watching movies, etc… on these devices.
– Your Internet needs to be a minimum of 100 Mbit Download and 1 Mbit upload speed.
– Reboot your devices and wait for 30 sec before turning them back on (STBs, Android Boxes, Firestick, Cable modems)
– Make sure you are connecting using a LAN (Ethernet) cable to devices and not via Wifi.
– If your network connection is no problem, please check whether your account is used on other devices.
– Please visit www.whatismyip.com by using a computer, and send us the IP Address you see displayed for restoration.
– Check if the device/app/program got the latest software and firmware updates.
– Check the download speed on the actual device that is streaming our service, you may have 100mbs on your computer, but the device could be considerably slower, indicating a problem on your internal network.
– Check for any high-processor demanding applications running in the background that can be stopped, this is very important for low-end devices.
– Check if your ISP having problems in your area, an excellent site to check this is downdetector.co.uk
– Try uninstalling and reinstalling your app/program, your activation will not be lost.
13- MY CHANNELS ARE NOT WORKING?
We strive to provide you with a high level of service at very discounted rates. So please keep this in mind first and foremost.
If a channel is down, we will do our best to restore that back to service but first, use the app channel report section to report a channel.
Please use the guidelines below before reporting a channel:
– Stop and give it a couple of minutes. We reboot and swap channels when needed. The channel may be coming back.
– Is this happening on all channels? If it is, you need to check on your end.
– Reboot your devices and wait for 30 secs before turning them back on (STBs, Android Boxes, Routers, Cable modems)
– Make sure you are connecting using a LAN (Ethernet) cable to devices and not via Wifi.
14- CHANNEL ISSUES?
If while you are watching a channel the service appears to have paused, simply select and open another channel, then return to the original channel to see if it is now playing, this can be due to a break in transmission for a second, the software will halt under these conditions.
15- BUFFERING ON CHANNELS?
Sometimes you may experience buffering due to low internet speed, high internet traffic, and high PINGs.
Cause:
The most common cause of buffering is the result of a slow internet connection and very high PINGs from your internet provider. This may be because of low internet speed or other users hogging the bandwidth in your house. Do you have lots of users in your home? Disconnect them all and try again
The second reason is that you are using Wi-Fi, which is not suited for watching TV as you need a direct (LAN) connection (ETHERNET) to the internet network in order to enjoy smooth watching without interruptions.
Resolution:
Directly connect to your router using a LAN (ethernet) cable or to a powerline adaptor.
If not possible, try moving the box closer to the router.
Change your WI-FI channel and use ONLY 5G wifi if you don't have an ethernet connection. To avoid interference with nearby devices.
If you experience buffering press “pause” for 10-15 seconds and resume, most of the time that will eliminate the need to buffer.
16- ALL CHANNELS ARE BLANK?
If you are using a set-top box such as MAG or AVOV and have just set up your device with our service, you will need to perform a hard reset of your device. Simply power off your device, unplug your power cable, and re-plug it.
For Firesticks and Android devices, you will need to clear your cache and restart the device. If unsuccessful, attempt a re-install of the implayer app itself AFTER you have spoken to Billing support from CBTV.
17- SOME CHANNELS ONLY HAVE SOUND WITHOUT VIDEO.
Because of the decoder setting problem, some channels are only having sound without images/video, please do as followings:
1. MAKE A REPORT USING THE APP CHANNEL REPORT SECTION. you would see the instruction in the User App manual.
18- SOME CHANNELS ARE NOT WORKING (BLACK SCREEN/BROKEN VOICE)?
We can not promise all channels are working properly due to your Internet speed, Individual channel technical difficulties, or if an incompatible device/app/program is used.
19- MY M3U LINK IS NOT WORKING?
If the link is not working, always update your playlist (see manual for instructions). If it works it means that there is something wrong on your end.
Contact us if update playlist troubleshooting does not work
20- CAN’T WATCH I AM BLOCKED?
Please check whether your account is expired.
If yes, please visit www.whatismyip.com by using a computer, and find your IP Address, next send your IP Address to us for restoration. Please note that 1 subscription can only be used on 1 device, otherwise, your account would be banned soon because of automatic security defense.
We only restore it for 2 times for 1 subscription. If your account is banned again after restoration please contact us.
*If you abuse our service by trying to use multiple devices for 1 subscription be aware we may permanently ban your subscription.
21- WHY MY ACCOUNT IS NOT WORKING ON MY MAG BOX OR STB EMULATOR?
– Did you give us the correct MAC address?
– Is your Internet speed at the recommended minimum— 100 Mbps for HD channels—or higher?
– Is your device wired in (Ethernet) or is it connected wirelessly (5G WiFi or mobile data)? Ethernet will always be faster and more stable; use Ethernet, if you can.
– Are your device’s specs powerful enough to effortlessly handle live HD streaming?
– If you’re using an STB emulator did you follow the steps in our guide to Setup Android STB Emulator?
– If you’re using an STB emulator have you tried wiping your app’s cache then restarting your device?
– If you’re using a MAG box have you tried restarting your device?
– If you’re using an Android device/MAG box have you tried logging out then factory resetting your device?
– Have you double-checked the server portals we sent you in the activation e-mail?